Frequently Asked Questions

Pre-Order Questions

  • Q: How do I pay for my purchase?
  • A: We accept a variety of payments including Paypal, MasterCard, Visa. If you cannot make sure if your payment can pay successfully, you can reach out to us immediately at service@z-homliving. com.
  • Q: How to Join in Z-Hom Influencer and Affiliate program?
  • A: If you are interested in working with Z-Hom and sharing our products with your followers or became an affiliate of Z-Hom, please reach out to us at service@z-homliving. com with the subject line "Influencer and Affiliate Program".
  • Q: Can I make changes to my order after placing it?
  • A: Once an order has been placed, it is automatically dropped into our workshops' queue and is not able to be edited.  Occasionally, we have success requesting small edits on orders after they've been placed, but changes are not guaranteed nor always possible depending on the order's current status. If you need to make a small change to your order after its been placed, reach out to us immediately at service@z-homliving. com with the subject line "Urgent - Order # (your order number)" and we'll try our best to change. 

 

 

Shipping & Delivery

  • Q: How long will it take to receive my order?
  • A: Usually you can receive your order about 2-5 working days. When your order meets shopping seasons, it may be a little delayed.
  • Q: Can I specify my delivery date?
  • A: If you are Gemany address, we will make phone call with you to confirm shipping date and shipping address before we shipped. If you are other address, unfortunately, a specific delivery date cannot be chosen when you place your order.
  • Q: What should I do if my order is lost?
  • A: If you believe that your order is lost, please reach out to service@z-homliving. com immediately. We will open an investigation with shipping company and offer product replacements to you at once.

     

    Returns & Guarantee

    • Q: How can I return my order?
    • A: If you don’t like our furniture within 30 days of receipt, please send us an email at service@z-homliving. com . We’ll then go you through the return process and provide you with return labels for each of the boxes. 
    • Q: Are there any limitations on Burrow accepting a return?
    • A: Returns will not be accepted if the product is damaged by customer with scratches, stains or any other modifications.